Aims:   To fast track delegates’ key management and leadership skills; To boost their confidence, giving a great, positive and motivating start to a management [...]

Aims: To learn how to chair a meeting using a whole range of proven strategies, techniques and tips; To know exactly how to construct an [...]

Aims: To return to work after the programme with all the knowledge, tips and techniques to recruit the best people for the job; To receive [...]

Aims: To learn and apply a toolkit of latest and proven skills and techniques for success with presentations at work; To cover everything from how [...]

Aims: To ensure your managers go back to work with the skills, attitudes and understanding to carry out appraisals that get the results your business [...]

Aims: To ensure that all team members feel confident, well prepared and motivated for the appraisal conversation; To enable team members to be fully involved [...]

Aims: To provide a high impact, intensive and very practical learning event that can transform how under-performance problems are dealt with in your business; To [...]

Aims: To enable managers to develop, start to practise and use proven techniques for great results; To learn the skills to project a more positive, [...]

Aims: To enable managers to learn how to coach team members; To understand both GROW and STAR™ coaching approaches; To learn and practise the key [...]

Aims: To help managers achieve more in less time; To share the insider secrets to maintaining focus, a sense of priority and effectiveness throughout the [...]

Aims: To strengthen the team by identifying contributions, constraints and opportunities; To create a vision; To devise a team ‘brand’ and core values; To produce [...]

Aims: To identify what can go wrong with the note taking in the first place right the way through to pitfalls to avoid when transcribing [...]

Aims: To use our unique Employee Customer Interface Transformation Method© (ECI) to drive forwards an outstanding customer culture; To equip managers with the essentials skills, attitudes and [...]

Aims: To turn complainants into advocates of your brand or service; To apply the key attitudes, behaviour, and skills that contribute to successful complaints handling; [...]

Aims: To learn a set of proven, powerful techniques to agree solutions with difficult customers; To discover how to calm down angry and abusive customers; [...]